Troubleshooting Your eXtreme®Dog Fence
My transmitter is beeping loudly and flashing. Why?
When your transmitter is beeping, it is letting you know that there is not a complete circuit back to the transmitter. A few things could be causing this.
- Check your wires going into the transmitter. Are they positioned underneath the far right and far left screws?
- Check the wires going into your surge protector. Try bypassing your surge protector altogether, to see if that could be the issue.
- Your splices: Where you have spliced your wire, do you only have 2 wires spliced together? A 3-way splice will not work (such as if you are trying to cancel out part of your fence with twisted wire, which can’t be done).
- There is a nick or break in your boundary wire.
- Your transmitter itself: Do a short loop test to check and make sure that your transmitter is operational. Simply place a small length of wire between the right and left screws on the transmitter. After doing this, if the transmitter has stopped beeping, the problem is in your wiring. If the transmitter continues to beep, this could mean the transmitter is no longer working.
Why is my collar not beeping when I approach the wire?
- Your boundary level may be set too low. This is the number that displays on the transmitter when you are not touching it. If it is set too low, the collar will not activate. A good number to start with is a 10 or 12. You can adjust it up or down from there.
- Check to make sure the collar battery is inserted positive end facing upward.
- Try resetting the frequency of your dog fence collars, to a setting of 01 on your transmitter.
- Try testing the collar by holding it at the height of your dog’s neck, which is around your knees.
- Is any part of your boundary loop still wound around your wire spool? If so, this is likely causing the problem.
- Check your twisted wire. If it is wound too tightly, the coating may have come off in a spot. This causes the wires to become connected and the signal to not carry out to the loop.
Why does my collar beep in one place on the fence, but not another?
- How are you testing the collar? To test it properly, you must approach the fence in one place, then go back into the center of the yard and walk back out to another spot. Walking parallel in the beep zone will not cause the collar to activate again. You have to walk in and then back out again to test.
- Another possibility is that you are piggybacking a utility line. This can happen if you don’t separate your dog fence wire from your utility lines by 4 feet when running parallel.
- Is your wire positioned too close to the house? This can cause interference.
My dog’s collar is beeping but not shocking. Why?
- Is your collar set on 00, which is beep only mode?
- How do you know it isn’t shocking? Hold both of the prongs in the palm of your hand while you approach the fence to feel the static correction.
- If you watched your dog cross the line, did you see any reaction? If not, recheck to make sure that the collar is set on a high enough correction level for your dog.
I want to “cancel out” part of my fence with twisted wire. Can this be done?
The answer is no. If you try to create a “dead zone” within your loop using twisted wire, your whole fence won’t work properly.
What to do? Lay your wire out differently. For example, if you wish to contain your backyard only, letting your dog out of the back of the house, you would need to lay out a double loop. Please consult our layouts page or call us for instructions.
My dog is escaping through the fence. How can I stop this?
There are several reasons why this could be happening. Please visit this page to learn how to remedy this.
One dog is chewing the other dog’s collar. What to do?
To remedy this problem, cut a small piece of PVC, drill 2 holes in it and use it to cover up the collar’s receiver so that it cannot