Warranty Information
How long your warranty is, depends on the fence you purchased from us.
- The eXtreme Basics system comes with a 5-year warranty.
- The eXtreme Dog Fence Standard Kit also comes with a 5-year warranty.
- The eXtreme Dog Fence ProGrade Kit comes with a 10-year warranty.
- The eXtreme Dog Fence Max Grade Kit comes with a 10-year warranty.
About Our Manufacturer Warranty
Our warranty covers manufacturer defects, in the transmitter, collar and surge protector.
*Our warranty does NOT cover dog chews, and also does not cover the wire.
Call Customer Care First: We Can Help. 1-800-305-6116
LIMITED WARRANTY: PERIMETER TECHNOLOGIES, INC. (Manufacturer of Extreme Dog Fence) hereby warrants that it will repair or replace, at its discretion the equipment you are purchasing that proves defective by reason of workmanship or materials for a period of one year from date of purchase by the end user at no cost. Some of our products come with an extended warranty if registered. If you completed the registration you are eligible for the extended warranty period, The extended warranty period includes the original 1 year warranty and an extension term minus the original one year offered. For example, if your product registration allowed for a 5-year warranty it would be the original manufacturer’s warranty plus 4 additional years under the extended warranty terms. The extended warranty terms are as follows: Perimeter Technologies, Inc. will repair or replace, at its discretion, the purchased product at a cost less than the full retail price of the equipment. Warranty is subject to the terms and conditions listed below and commences from the date purchased by you, the end user. In all cases, authorized Dealers are permitted to charge fees in connection with servicing equipment and Manufacturer, at its discretion, may impose processing fees that authorized Dealers are required to pass on.
Terms and conditions are as follows:
a. The warranty is limited to the original purchaser of the unit at retail. When requesting warranty service, proof of purchase may be required.
b. We may request that the unit be shipped, freight prepaid, to the Manufacturer or delivered to an authorized Dealer to render the service provided herein. To begin the warranty process please contact us at the number above or visit our website at Extremedogfence.com for details on how to locate an authorized Dealer.
c. The unit must not have been previously altered, repaired or serviced by anyone other than a service facility authorized by Manufacturer. The unit must not have been subject to accident, misuse, abuse, or operated contrary to the instructions provided with the product. Warranty does not include lost or stolen equipment.
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, NO OTHER WARRANTIES, WHETHER EXPRESSED OR IMPLIED, OTHER THAN THOSE PROVIDED IN WRITING HEREIN, SHALL APPLY TO THIS UNIT, PERIMETER TECHNOLOGIES, INC. SHALL NOT BE LIABLE FOR ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE FOR ANY PERIOD IN EXCESS FOR THE PERIODS OF EXPRESS WARRANTIES PROVIDED ABOVE. IN ADDITION, UNDER NO CIRCUMSTANCES, SHALL PERIMETER TECHNOLOGIES, INC. BE LIABLE FOR PROPERTY DAMAGE, ECONOMIC LOSS, OR ANY CONSEQUENTIAL DAMAGES SUSTAINED IN CONNECTION WITH SAID UNIT. SOME STATES DO NOT ALLOW LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS, OR DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
PERIMETER TECHNOLOGIES, INC. NEITHER ASSUMES NOR AUTHORIZES ANY REPRESENTATIVE OR OTHER PERSON TO ASSUME FOR IT ANY OBLIGATION OR LIABILITY OTHER THAN SUCH AS IS EXPRESSLY SET FORTH HEREIN. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.