Warranty Information
Warranty Information
eXtreme Dog Fence systems are built to last, and we back them that way. Every eXtreme fence system and PT-Connect collar comes with our Limited Lifetime Warranty, and our Cincinnati-based Customer Care team is here to help: 1-800-305-6116.
Warranty at a glance
| Product | Warranty term | What's covered | Registration |
|---|---|---|---|
| eXtreme fence systems: Standard, Pro Grade, Max Grade, HYPER (Stubborn), Timid and other eXtreme fence systems | Limited Lifetime | Manufacturing defects in the transmitter, collar and surge protector. Free repair or replacement in year 1; a service fee applies to replacements after the first year. | Required. Register your collar to activate coverage. |
| PT-Connect collars (Invisible Fence® brand compatible; replaceable-battery and rechargeable) | Limited Lifetime | Manufacturing defects in the collar. Free repair or replacement in year 1; a service fee applies to replacements after the first year. | Required. Register your collar to activate coverage. |
| eXtreme Contain & Remote Trainer systems and Contain & Remote collars | 1 year | Manufacturing defects in system components. | Required. Register your collar to activate coverage. |
| eXtreme Dog Doors | 1 year | Manufacturing defects in the aluminum frame (flaps not covered). | Not required for coverage. Keep your proof of purchase. |
| Collar straps | No warranty | Not covered and not replaced free of charge. | n/a |
| Boundary wire | Not covered | n/a | n/a |
Not covered on any product: boundary wire; collar straps; chew damage; accident, misuse or abuse; use contrary to the instructions; products altered, repaired or serviced by anyone other than a facility we authorize; lost or stolen equipment; and damage from batteries other than Perimeter or eXtreme Dog Fence batteries.
How to activate your warranty
Register your collar after purchase at Product Registration. Registration is required to activate warranty coverage on collars.
How to make a claim
- Call Customer Care first. We can often fix the problem by phone: 1-800-305-6116.
- Have your proof of purchase ready.
- If we need to inspect the unit, we may ask you to ship it to us, freight prepaid.
- During the first year we'll repair or replace a covered product at no cost. After the first year, a service fee applies to replacements.
LIMITED WARRANTY
1. Warranty. PERIMETER TECHNOLOGIES, INC. ("Perimeter"), manufacturer of eXtreme Dog Fence® products, warrants to the original retail purchaser that the products listed below will be free from defects in materials and workmanship for the warranty term shown, starting on the date of purchase by the end user:
- (a) eXtreme Dog Fence® fence systems (including Standard, Pro Grade, Max Grade, HYPER and Timid systems), covering the transmitter, receiver collar(s) and surge protector supplied with the system: limited lifetime.
- (b) PT-Connect collars: limited lifetime.
- (c) eXtreme Contain & Remote Trainer systems and collars: one (1) year.
- (d) eXtreme Dog Doors (aluminum frame only; flaps excluded): one (1) year.
2. Remedy. If a covered product proves defective during the warranty term, Perimeter will, at its discretion, repair or replace it. During the first year from the date of purchase, repair or replacement is provided at no cost. A service fee applies to replacements after the first year.
3. Registration. To activate warranty coverage on collars, the purchaser must register the product with Perimeter.
4. Exclusions. This warranty does not cover:
- (a) boundary wire;
- (b) collar straps, which carry no warranty and are not replaced free of charge;
- (c) damage caused by chewing;
- (d) products subjected to accident, misuse, abuse, or operation contrary to the instructions provided;
- (e) products previously altered, repaired or serviced by anyone other than a service facility authorized by Perimeter;
- (f) lost or stolen equipment.
5. Conditions.
- (a) This warranty is limited to the original purchaser of the product at retail. Proof of purchase may be required when requesting warranty service.
- (b) Perimeter may require that the product be shipped, freight prepaid, to Perimeter or delivered to an authorized Dealer for service. To begin the warranty process, contact Customer Care at 1-800-305-6116 or visit extremedogfence.com.
- (c) Only Perimeter or eXtreme Dog Fence batteries specified for your collar may be used. Use of any other batteries voids this warranty.
- (d) Authorized Dealers may charge fees in connection with servicing equipment, and Perimeter may impose processing fees that authorized Dealers are required to pass on.
- (e) This warranty applies to all customers who purchase covered products.
6. Disclaimer. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, NO OTHER WARRANTIES, WHETHER EXPRESSED OR IMPLIED, OTHER THAN THOSE PROVIDED IN WRITING HEREIN, SHALL APPLY TO THIS PRODUCT. PERIMETER TECHNOLOGIES, INC. SHALL NOT BE LIABLE FOR ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE FOR ANY PERIOD IN EXCESS OF THE PERIODS OF EXPRESS WARRANTIES PROVIDED ABOVE. IN ADDITION, UNDER NO CIRCUMSTANCES SHALL PERIMETER TECHNOLOGIES, INC. BE LIABLE FOR PROPERTY DAMAGE, ECONOMIC LOSS, OR ANY CONSEQUENTIAL DAMAGES SUSTAINED IN CONNECTION WITH THE PRODUCT. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. PERIMETER TECHNOLOGIES, INC. NEITHER ASSUMES NOR AUTHORIZES ANY REPRESENTATIVE OR OTHER PERSON TO ASSUME FOR IT ANY OBLIGATION OR LIABILITY OTHER THAN AS EXPRESSLY SET FORTH HEREIN. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.